Privacy Policy

We may collect information from you when you sign up for an account with us. That information may include, among other things, your name, a username, email address, profile picture, display name, password, date of birth, address, gender, and other information you provide.

Our payment service providers may collect payment information from you, such as payment card number, expiration date, billing address, and payment account name. Such collection of information shall be governed by the Privacy Policy of the payment service provider.

We may collect your demographic information such as your country of residence, time zone, and language(s) spoken.

We keep records of the video and chat sessions you have with tutors and students through our Services. We may use these recordings for our own internal business needs, such as tutor evaluation, tutor development, conflict resolution, and service improvement. Tutors can also make a video for their profile.

We also gather content from you when you respond to surveys, get in touch with us by email or via the Services, and other information you willingly give us.

Information from Affiliates and Non-Affiliated Third Parties:

We may use our affiliates or non-affiliated third parties to gather information about you or other people. Wordy Affairs tutors, for instance, might record your talks based on details discussed during tutoring sessions. If you sign in using a third-party service or social media networks, for example, or use other products or services we offer, we may combine the information we collect from you through the Services with information we get from those third parties and information derived from those other products or services.

Information We Collect Automatically

Device/Usage Information: Cookies, web beacons, and other tracking technologies may be used by us and our third-party service providers to gather information about the computers or devices (including mobile devices) you use to access the Services. These service providers include ad networks and analytics firms like Google Analytics. As further outlined below, we may gather and review data, including but not limited to

(a) browser type;

(b) ISP or operating system;

(c) domain name;

(d) access time;

(e) referring or exit pages;

(f) page views;

(g) IP address;

(h) unique device identifiers (e.g. IDFA or Android ID); and

(i) the type of device that you use.

Additionally, we might keep tabs on how frequently you access or use the Services as well as how you interact with or utilise our website and mobile app. We use this information (including the data gathered by our third-party service providers) for analytics (such as identifying the most popular features of the Services and the interests of our users), to help determine relevant advertising (both on and off the Services), to assess the effectiveness of our advertising campaigns, and as otherwise stated in this Privacy Policy.

Cookies and Other Electronic Technologies: In order to better understand user activity, personalise preferences, conduct research and analytics, and enhance the Services, we and our third-party service providers may employ cookies, clear GIFs, pixel tags, and other technologies. These technologies could, for instance, help us manage content, customise the Services to your needs, save your password in password-protected places, track the pages you visit, and assemble data on how our Services are used. In order to track email response rates, determine when our emails are viewed and whether they are forwarded, we or our third-party service providers may also utilise some of these technologies in emails to our customers.

Local shared objects, commonly referred to as “Flash cookies,” may be used by us to help deliver unique content, including video or animation. Although they are saved on your device, Flash cookies cannot be controlled by your web browser. You can modify the Global Privacy Settings Panel on the Adobe website to learn more about managing Flash cookies.

You have the option to accept or reject cookies. Most web browsers accept cookies by default, however you can usually change your browser’s settings to prevent acceptance of cookies if you prefer. You might not be able to enjoy the Services to their full potential if you disable cookies since the Services might not operate as intended. Flash cookies function differently than browser cookies, therefore flash cookies may not be affected by cookie control features found in web browsers. We might use different techniques to collect more data when we adopt new technology.

Location Information: When you use the Services, we might compile basic location data about you (such as general location inferred from an IP address).

We use your information for business and commercial purposes, such as:

• To provide you with the Services, such as to create an account for you, make tutoring sessions possible, and complete transactions;
• To respond to your questions or inquiries, including to provide support and troubleshooting assistance;
• To communicate with you, including to communicate with you about your account, inquiries, our company, and related news, as well as to send you promotional emails, surveys, newsletters, or notifications;
• To manage and remember your preferences and customize the Services;
• To analyze and improve the Services or any other products and services we provide;
• To administer surveys, sweepstakes, promotions, or contests;
• To improve our advertising and marketing, such as to provide you with recommendations for products or services that may interest you;
• To verify your identity;
• To comply with our legal obligations or as permitted by law;
• To protect the safety and/or integrity of our users, employees, third parties, members of the public, and/or our Services;
• To prevent fraud and enforce our legal terms; and
• To administer and troubleshoot the Services.

Through the Services, we may collect information about you that we may combine with information we receive from affiliated and unaffiliated third parties as well as information obtained from any other goods or services we offer.

We might combine or de-identify data gathered through the Services. We may share de-identified or aggregated data with any third parties, including without limitation, advertisers, promotional partners, sponsors, event promoters, and/or others, for any reason, including without limitation for research and marketing purposes.

We may share or disclose your personal information for the following reasons:

We may share your information with Wordy Affairs affiliates.

We may disclose your information to non-affiliated third parties based on your consent to do so. Such consent includes the disclosure of your information

(a) in order to connect you with a tutor or student or otherwise in a tutoring session;

(b) when we have your permission, such as if you direct us to share information about a tutoring session on a social networking site; or

(c) as described in this Privacy Policy, the User Agreement, or any other legal terms governing your use of the Services.

We provide certain suppliers who work with us access to or share your information with them. They offer us a wide range of services, such as data storage, analytics, billing, marketing, product features, customer support, data storage, security, fraud protection, and legal services.

We may share or disclose certain information if we believe in good faith that doing so is necessary or appropriate to (i) protect or defend the rights, safety, or property of Wordy Affairs or third parties, including to defend or enforce our Privacy Policy, our User Agreement, or any other contractual arrangement; (ii) respond to your requests for customer service; and/or (iii) protect the rights, property or personal safety of Wordy Affairs, its agents and affiliates, its employees, users and/or the public.

We may share or disclose certain information if we believe in good faith that doing so is necessary or appropriate to comply with any law enforcement, legal, or regulatory process, such as to respond to a warrant, subpoena, court order, or other applicable laws and regulations.

In connection with or during talks of any merger, sale of company assets, financing, or purchase of all or a portion of our business by another firm, we may share or reveal specific information.

We may occasionally share anonymous or aggregate data on how the Services are used, for example, by compiling reports on usage patterns. Such data can be distributed without restriction.

Analytics

On the Services, we might make use of web analytics tools from third parties, such Google Analytics. These service providers utilise the technologies outlined in the section above under “Information we gather automatically” to assist us in analysing how users make use of the Services, including noting the website that brought you there. These service providers will receive the data gathered by the technology or will directly collect it from you, and they will use it to assess how well you utilise the Services. For some ad-related objectives, as detailed in the section below, we also use Google Analytics. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-Out Browser Add-on.

Advertising

We may let other third parties to access their own cookies or other tracking technology on your computer, mobile device, or other device you use to access the Services (for example, ad networks and ad servers like Google Analytics). The use of cookies or other tracking technologies that may be installed on your computer, smartphone, or other device you use to access the Services by unaffiliated, third-party ad technologies, ad servers, ad networks, or any other unaffiliated third parties is not governed by this Privacy Policy, and neither do we have access to it. You may have the option to opt out of targeted advertising from the parties who utilise these technologies as indicated below.Through a web browser, you might get customised advertising on your computer. Cookies may be linked to de-identified information that is connected to or derived from information you freely provided to us, such as your email address, which we may share in hashed, non-human readable form with a service provider.

If you are interested in more information about tailored browser advertising and how you can generally control cookies from being put on your computer to deliver tailored marketing, you may visit the Network Advertising Initiative’s (“NAI”) Consumer Opt-Out Link and/or the Digital Advertising Alliance’s (“DAA”) Consumer Opt-Out Link to opt-out of receiving tailored advertising from companies that participate in those programs. To opt out of Google Analytics for Display Advertising or customize Google Display Network ads, you can visit the Google Ads Settings page. Please note that to the extent advertising technology is integrated into the Services, you may still receive advertising content even if you opt out of tailored advertising. In that case, the advertising content will just not be tailored to your interests. Also, we do not control any of the above opt-out links and are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms. If your browsers are configured to reject cookies when you visit this opt-out page, or you subsequently erase your cookies, use a different computer or change web browsers, your NAI or DAA opt-out may no longer be effective. Additional information is available on NAI’s and DAA’s websites, accessible by the above links.

The UAE and the International Data Protection Law mandates that data controllers disclose to you the legal justifications behind how they use, share, or disclose personal information. Our legal justifications, to the extent those laws apply, are as follows:

• Contractual Commitments: We may use, share, or disclose information to honor our contractual commitments to you. For example, to comply with our User Agreement, which you accept by browsing or otherwise using our Services.
• With Your Consent: Where required by law, and in some other cases, we use, share, or disclose information on the basis of your consent.
• Legitimate Interests: In many cases, we use, share, or disclose information on the ground that it furthers our legitimate business interests in ways that are not overridden by the interests or fundamental rights and freedoms of the affected individuals, such as customer service, certain promotional activities, analyzing and improving our business, providing security for our Services, preventing fraud, and managing legal issues.
• Legal Compliance: We need to use, share, and disclose information in certain ways to comply with our legal obligations.

To protect your information, we put security measures in place. It is crucial that you safeguard and maintain the security of your account credentials, and you must contact us right away if your account is used without your permission. Please be aware that there is no 100% guarantee of security for any data transmission over the Internet. In light of this, we are unable to guarantee or warrant the security of any information you provide to us.

Your personal information will be handled by us in Sharjah, UAE. By utilising the Services, you consent to the terms of this Privacy Policy, the transfer of all such information to Sharjah, United Arab Emirates in accordance with this Privacy Policy.

Our Services may contain links to websites operated by organisations other than Wordy Affairs, including websites for our partners, other third parties, and websites for relevant internet sources. The privacy policies or content of such external websites are not our responsibility. Review their privacy policies and get in touch with them directly if you have any concerns about how these other websites utilise your information. Third parties’ actions are not beyond our control.

We keep records for as long as necessary to:

1. a) manage subscription payments,
2. b) deliver the other pertinent products or services expected by this Privacy Policy, including keeping you informed about our marketing efforts; and
3. c) customise our session packages, services, and communications with you
4. d) adhere to any statutory record-keeping obligations.

When deciding how long to keep your personal information after our relationship with you has ended, we take into account both our obligations under the law and the expectations of regulators.

If you wish to request that we no longer use your information to provide you services, email us atinfo@wordyaffairs.com.

However, we will retain and use your registration information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

You have the right to see or access the personal information we hold about you. To receive a copy, please send us email to info@wordyaffairs.com.

In addition, you have certain rights regarding your personal information, subject to local law. These include the following rights to:

• rectify the information we hold about you;
• erase your personal information;
• restrict our use of your personal information;
• object to our use of your personal information;
• withdraw any consents you have provided for our use of your personal information;
• receive your personal information in a usable electronic format and transmit it to a third party (right to data portability); and
• lodge a complaint with your local data protection authority.

If you are concerned that any of the information we hold about you is incorrect, or out of date, please email us at info@wordyaffairs.com to report your concerns and we will take appropriate steps to amend our records.

Please note that we will likely require additional information from you in order to honour your requests.

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties”.

We may update this Policy from time to time. If we make material changes to our Policy, we will notify you and other users as required by law. By continuing to use our Services, you are agreeing to be bound by any changes or revisions made to this Privacy Policy.

If you have any queries related to our privacy policy, kindly get in touch with us using the information below:

Wordy Affairs LLC

SHAMS, PO Box 515000, Sharjah, United Arab Emirates

Luann C. Parker, Managing Director

Phone Number: +971 56 170 2441

Email: info@wordyaffairs.com